Changes & refunds
Contact the store as early as possible.
Group catering is prepared for a specific team, date, and time. The selected store must review changes, cancellations, and any refund request.
Last updated August 29, 2026
Before the store confirms
An organizer may update the group while it remains open. If a material detail changes—such as date, time, fulfillment method, address, or expected size—contact the selected store so it can confirm the new request.
After confirmation or preparation begins
Contact the store shown on the order confirmation immediately. A change or cancellation is not final until the store acknowledges it. Because food and supplies may already be prepared or committed, a full refund is not guaranteed after preparation begins.
Refund method and timing
Approved refunds are returned through the verified payment method used for the order. Banks and payment processors control how long a credit takes to appear. For separately paid player orders, individual payments may need to be reviewed or reversed separately.
Store changes
If the store cannot fulfill a confirmed order as agreed, it will work with the organizer on a replacement, adjustment, reschedule, or appropriate refund. Delivery remains a request until the store verifies the route and accepts it.